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A SalesBase Add-in
which delivers full help desk facilities including call tracking
and escalation control, providing full management facilities
for managing and renewing support and other contracts.™
Service Manager is a fully-integrated extension to SalesBase
allowing for the management and control of service contracts
and help-desk calls.
By enabling Service Manager, you will be able to create
and maintain varied types of service contracts, log and manage
service and support called from customers and manage those
involved in the customer service function.
With Service Manager you will be able to monitor and report
on individual customers and contracts enabling you to ascertain
how well or not both you and the customer are performing against
expectations.
Features |
Benefits |
Effectively
logs and tracks all customer call information and history
relating to service and maintenance activities |
Improves
customer relations enormously by sharing knowledge on
all problems |
Full tracking
and escalation of all service requests from logging
to completion |
Improves
time management and reduces costs |
Analyses
and isolates faults/problems via integrated knowledge
base |
Speeds
up reaction times to customer problems |
Limitless
freeform text input against each call and subsequent
actions on calls |
Improved
record keeping for better relationships |
Generates
call/job sheets and service order requests |
Simple
but powerful call management |
Manages
warranties and maintenance contracts with terms and
conditions, renewals and billing frequencies |
Improves
cashflow and profitability by avoiding “lost”
sales |
Records
detailed asset and location information with multiple
sub-item details |
At-a-glance
overview of true asset values |
Schedules
and manages service personnel for site work and forward
planning |
Makes
team management very easy and efficient |
Full task
management with prompting for next action required ensures
workflow continuity |
Improves
the relationship with customers and time management,
removing duplication of effort |
Powerful
integrated report generator |
Quality
of management information is significantly improved
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