Welcome to Integrate Software home of SalesBase CRM Software
Salesbase CRM Software
Home
Salesbase CRM Software
Products
Salesbase CRM Software
Customers
Salesbase CRM Software
Support
Salesbase CRM Software
Latest News
Salesbase CRM Software
Referrals
Salesbase CRM Software
Partners
Salesbase CRM Software

Contact Us

Salesbase CRM Software
SalesBase CRM Product
 
Salesbase CRM Software
SalesBase
Salesbase CRM Software
Salesbase CRM Software
Features and Benefits
Salesbase CRM Software
Salesbase CRM Software
Service Manager
Salesbase CRM Software
Salesbase CRM Software
Warranty Manager
Salesbase CRM Software
Salesbase CRM Software
Debtor Manager
Salesbase CRM Software
Salesbase CRM Software
Integrate Software Home of SalesBase CRM

Arrange SalesBase CRM Demo

 

Download SalesBase CRM Demo

 

Request Call

  Service Manager  
 

 

A SalesBase Add-in which delivers full help desk facilities including call tracking and escalation control, providing full management facilities for managing and renewing support and other contracts.™

Service Manager is a fully-integrated extension to SalesBase allowing for the management and control of service contracts and help-desk calls.

By enabling Service Manager, you will be able to create and maintain varied types of service contracts, log and manage service and support called from customers and manage those involved in the customer service function.

With Service Manager you will be able to monitor and report on individual customers and contracts enabling you to ascertain how well or not both you and the customer are performing against expectations.

Features

Benefits

Effectively logs and tracks all customer call information and history relating to service and maintenance activities

Improves customer relations enormously by sharing knowledge on all problems

Full tracking and escalation of all service requests from logging to completion

Improves time management and reduces costs

Analyses and isolates faults/problems via integrated knowledge base

Speeds up reaction times to customer problems

Limitless freeform text input against each call and subsequent actions on calls

Improved record keeping for better relationships

Generates call/job sheets and service order requests

Simple but powerful call management

Manages warranties and maintenance contracts with terms and conditions, renewals and billing frequencies

Improves cashflow and profitability by avoiding “lost” sales

Records detailed asset and location information with multiple sub-item details

At-a-glance overview of true asset values

Schedules and manages service personnel for site work and forward planning

Makes team management very easy and efficient

Full task management with prompting for next action required ensures workflow continuity

Improves the relationship with customers and time management, removing duplication of effort

Powerful integrated report generator

Quality of management information is significantly improved

 

 
 
Salesbase CRM Software