A SalesBase™ add-in, for managing Warranty and Replacement tracking for Resellers and Equipment Builders

Warranty Manager is a recent extension to SalesBase providing complete management of advance replacement parts and similar logistical management of component and replacement parts.

The prime management process is the item browser, which has full search and sequencing facilities, to provide easy access to any existing warranty item. Additionally, the user can initiate a new item, and be assured that full tracking for the new item is provided.

The management process is divided into four distinct phases, each of which is handled by a separate tab on the lower half of the warranty tracking screen. The first step is the despatch of the parts, and optionally an invoice, to the client. The invoice options allows you to invoice and credit if that is your preferred way of working. The second phase is the collection of the failed part from the customer, along with all working details. Step 3 is the despatch of the failed part to the manufacturer or workshop, again, with provision for full documentation as needed. Finally, the restored or replacement part is available for return to customer or stock, as appropriate.

Complete reporting of warranty claims by supplier, customer or part, provide ongoing warranty and failure rate management and other reports provide the essential financial awareness to complete the package.