add-in, for managing Warranty and Replacement tracking for
Resellers and Equipment Builders
Warranty Manager is a recent extension to SalesBase providing
complete management of advance replacement parts and similar
logistical management of component and replacement parts.
The prime management process is the item browser, which
has full search and sequencing facilities, to provide easy
access to any existing warranty item. Additionally, the user
can initiate a new item, and be assured that full tracking
for the new item is provided.
The management process is divided into four distinct phases,
each of which is handled by a separate tab on the lower half
of the warranty tracking screen. The first step is the despatch
of the parts, and optionally an invoice, to the client. The
invoice options allows you to invoice and credit if that is
your preferred way of working. The second phase is the collection
of the failed part from the customer, along with all working
details. Step 3 is the despatch of the failed part to the
manufacturer or workshop, again, with provision for full documentation
as needed. Finally, the restored or replacement part is available
for return to customer or stock, as appropriate.
Complete reporting of warranty claims by supplier, customer
or part, provide ongoing warranty and failure rate management
and other reports provide the essential financial awareness
to complete the package.